A founding partner and co-owner of Insight Suzanne has 30+ years experience in the international payments business. She started her career with Mastercard Europe in Brussels, initially in the European and Legal Affairs team, then took on a role in Corporate Development working under the CEO to harmonise internal processes, procedures and policies following the integration of three companies.
Suzanne then joined NFO Research (later acquired by Kantar) as a Senior Consultant working for clients such as Visa, MasterCard, Citibank, Bank of Ireland, GE Capital, American Express. Later she became the Director of International Business Operations with responsibility for expanding and overseeing the firm's international offices in Europe and Asia.
Since setting up Insight Consultancy in 1999 Suzanne has worked in markets across the world on a wide range of assignments, including customer lifecycle management, new product development, market analysis, benchmark studies on card profitability, RFP management for service providers, end-to-end service quality delivery, POS terminal management best practices, usage and activation toolkit, training seminars and workshops. She also took on an interim leadership role for Forex Club (online financial trading company) as Chief of Staff, looking after the company's HR, Legal, Change Management, Business Processes and Corporate Social Responsibility functions.
Suzanne has a BA Joint Honours Degree in Modern Languages from the University of Leeds, is based in Madrid and speaks 5 languages.