Advisory

An independent pair of eyes.

Strategic and tactical support for clients who want bespoke, expert help with a performance problem, a profitability question or a new line of business. Our recommendations focus on the bottom line and long-term, sustainable growth.

Where we help

Payments profitability, end to end.

We work with every party in the payments value chain — issuers, acquirers, processors, schemes, retailers and merchants — across Visa, Mastercard and domestic networks.

Our approach

We start with your business objectives and constraints, analyse the evidence, and make a clear recommendation. Collaborative throughout, and always with the P&L in view.

Scheme agreement reviews

Understand the value of scheme proposals, forecast their five-year impact and make the most of your agreements.

Scheme fee audits

Rebuild and validate historical fees, explain changes in your cost base and resolve queries.

Interchange forecasting

Models that forecast the effect of regulatory, competitive and market changes on interchange revenue.

Merchant acquiring fee reviews

Check what merchants have been charged against their contracts, and whether interchange cuts were passed on.

Market-entry studies

Merchant propositions and pricing in new markets, from interviews and our pricing intelligence.

Portfolio profitability

Understand and improve the drivers of profit across card products, customer lifecycle and acquiring books.

Selected work

A wealth of experience across multiple markets.

Client names are withheld; every engagement is confidential.

Acquiring · Scheme fee audit and forecast

Explaining a year-on-year fee increase

Challenge
A large global acquirer saw an increase in European scheme fees and couldn't trace the cause.
What we did
Rebuilt historical fee levels as % of spend and per transaction; analysed impacts by country and by card-present, MOTO and e-commerce; modelled newly introduced fees.

Merchant under-pricing identified in the blended pricing book; much more accurate forecasting and merchant pricing.

Acquiring · Scheme fee audit

Building a reliable fee tracking process

Challenge
An acquirer wanted confidence in what it paid to schemes and processors, and a better way to track it.
What we did
Mapped the tracking process and data sources, extracted a year of billing, benchmarked fee levels and reviewed two consecutive years for anomalies.

A 5% year-on-year reduction in billing queries, thanks to a new tracking tool and stronger in-house knowledge.

Issuing · Scheme RFP

Evaluating scheme proposals

Challenge
Compare the qualitative and quantitative elements of competing scheme proposals and forecast their impact over five years.
What we did
Detailed analysis of each response, clarifications with the schemes, forecasting with Insight's model and clear recommendations.

A clear, evidence-based choice, with the full value of each proposal understood.

Issuing · Interchange forecasting

Forecasting a key revenue stream

Challenge
An issuer needed to anticipate how regulatory, competitive and market changes would affect interchange income.
What we did
Built a user-friendly forecasting model covering domestic, intra- and inter-regional rates, categories, growth assumptions and hierarchy changes.

A high degree of forecasting accuracy for one of the issuer's most important revenue lines.

Merchant · Acquiring fee review

Checking what a merchant was charged

Challenge
Understand 24 months of card acceptance charges and whether they matched the acquirer contracts.
What we did
Reviewed historical charging against contract terms and assessed whether recent interchange reductions had been fully passed on.

A snapshot of current rates, findings with observations, and clear recommendations.

Acquirer / PSP · Market entry

Entering new markets as a disruptor

Challenge
A PSP planning entry into several markets needed to know the propositions and pricing merchants already had.
What we did
Interviews with merchants, trade associations and our in-market network, combined with aggregate pricing data from past projects.

A grounded view of incumbent pricing to shape a competitive market-entry proposition.

Get an insight into your payments.

Tell us what you're trying to solve. We'll tell you plainly whether we can help, and how.

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